Frequently Asked Questions
Everything you need to know about your gaming gear and orders.
What is the typical shipping time for orders?
We process most orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and selected courier.
Do you offer a warranty on electronic peripherals?
Yes, all our electronic products, including gaming mice and keyboards, come with a standard 1-year manufacturer warranty covering technical defects and hardware failures.
What is your return policy for gaming accessories?
We offer a 14-day return window for unused items in their original packaging. Please note that for hygiene reasons, certain items like mousepads and replacement feet must be unopened to qualify for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer localized payment gateways and installment options.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Are your products compatible with both PC and Consoles?
Most of our peripherals are plug-and-play compatible with PC and Mac. Console compatibility (PS5, Xbox) depends on the specific product; please check the 'Technical Specifications' section on the product page for details.